Wednesday, May 12, 2010

Ferrellgas update - updated

Within a few hours of my original post, a Ferrellgas representative named Jim commented on the post. Via email I said I would be willing to talk to a Customer Service person. Mandy called this morning. She was very pleasant and helpful. The charges have been removed from my account. She suggested what I should do. I agreed to stay with Ferrellgas for now. I also suggested they read the comments.

She is a cat person so she will also check my blog.

Update: The Ferrellgas man came and checked my tanks. Moved them to comply with the law. Showed me how to determine how much gas remains. Said good things about Mandy and her boss. I'm pleased.

5 comments:

Jim said...

I'm happy I could help, and I'm glad we kept your business.

You have my contact information; if you have any questions or concerns in the future, I'm always available.

Anonymous said...

Seems like the person she spoke with this morning took care of things. It's good to know that there are still decent people out there who are willing to go the extra mile when someone needs it.

John said...

Shel,

I'm happy things worked out to your satisfaction.

I must say I am impressed with the response of Ferrellgas staff on this issue. Because of that, and trusting your judgement, Shel, in staying with them, I will rethink my position.

Indeed, as "Anonymous" said, it's good to know there are people willing to go the extra mile. Such used to be fairly common, but these days, that is a rare commodity in business. Kudos to Jim and Mandy.

John

susan s. said...

Will you be getting a new stove, Shelley?

PseudoPiskie said...

No stove in the foreseeable future. Not a priority since there is only one of me and I have a nuker and a fancy toaster oven thingie.